If you have chosen delivery to your address, the order will be delivered to your business address. You can track the order using a tracking number. We will send you this number upon request as soon as the order has been dispatched to you. The package will be presented a total of four times at the address you have specified.

If no one is present to receive the package, the courier may choose to deliver it to a neighbour. You will then receive a card in your mailbox stating the address where the package was delivered. If the neighbours are also not at home at that time, or if you have indicated that you do not wish for your package to be delivered to neighbours, the card will show when the courier will attempt delivery again. The card also includes a delivery code. With this code, you can go to www.dhlparcel.nl to specify when you would like the package to be redelivered. There are no additional costs associated with this.

Other terms and conditions: https://www.dhlparcel.nl/nl/algemene-voorwaarden